POLICY
READINESS.
We are currently in a pre-launch preview phase. This page outlines our operational readiness as we finalize our store policies for mobility gear.
Payments and active fulfillment are not open yet. We are testing our internal processes before we accept orders.
Current Status
VivaPetGo Supply is currently in "Setup Mode" for owner-led mobility support.
Our focus today is gathering feedback, refining the catalog, and providing free bilingual previews. No gear is available for active checkout today.
Future Payments
We are currently finalizing our business registration (LLC/EIN) and banking setup.
Stripe integration for secure global payments will follow immediately once these steps are complete. We will notify the launch list as soon as checkout is live.
Gear Fulfillment
VivaPetGo uses a curated dropshipping model for mobility gear. We are currently reviewing supplier details for each listing.
Fulfillment times and packaging will be confirmed per product. We do not claim to "verify" suppliers but we do review listing quality.
Shipping Zones
We are mapping shipping zones and carrier rates. Most physical gear will target North America initially.
Final shipping costs, tracking procedures, and delivery protocols will be published clearly before we open for orders.
Returns & Refunds
We are establishing return windows and condition rules for mobility gear, which requires high hygiene standards.
Terms will be strict but fair to ensure every pet receives clean, safe gear. Final refund policies are under review.
Digital Delivery
Bilingual guides are planned for immediate PDF download. We are currently testing the delivery flow for these files.
Digital access support will be available to ensure you can open and print your planning worksheets successfully.
Listing Details
Product descriptions, sizing charts, and material specifications are being reviewed for clarity and accuracy.
We aim for complete transparency in what each item offers, without making medical claims or "guaranteed fit" promises.
Customer Support
We are setting up our support inbox to handle sizing questions and fit guidance requests manually during pre-launch.
Response times for manual "Fit Help" requests may vary while we are in this setup phase.
Global Access
Our digital guides are designed for global reach. We are ensuring our translation tools and PDFs work for owners worldwide.
WHAT VISITORS
CAN DO TODAY:
BEFORE ORDERS
ARE OPENED:
Complete business registration and banking setup.
Review all guides and site logic with a licensed veterinarian.
Connect and test Stripe payment integration.
Confirm shipping carrier rates and lead times.
Finalize and publish Return & Refund legal terms.
Test automated bilingual PDF delivery flow.
Verify customer support inbox and response process.
Perform final review of all product listing details.
Safety & Support Disclaimer
VivaPetGo Supply provides owner-led planning tools and curated gear listings. We do not provide veterinary advice, medical diagnosis, or treatment plans.
Information on this site is for educational purposes only and does not replace professional veterinary consultation. We do not guarantee the medical outcome of any mobility aid.
ALWAYS consult your veterinarian before introducing new mobility equipment or changing your pet's physical care routine.
